What to Expect on Your 1st Visit

What to Expect on Your First Visit to the Seattle Mattress Company Showroom

We love our job… People are so fun and everyone has a different story. Some of you have been buying mattresses for various households from us for years; while others of you are just coming in for the first time around the age of forty-something to buy your first “adult mattress” after sleeping on your beloved childhood mattress for decades.

If you’ve never stepped into a mattress store before, you’ll find the experience different depending on the type of store you choose to visit. Many larger mattress chain stores have strict sales rules, guidelines and quotas that their sales people need to adhere to during interactions with customers that can make the experience feel a little impersonal for the customer - but a new mattress is a very personal thing, and we believe that the experience should be as personalized as possible!

Here at Seattle Mattress, our sales people are not under any kind of sales pressure… We’re small and local, and we care far more about taking care of our customers than fulfilling rigid sales quotas. So you’re welcome to come on in, relax, and take your time picking out your cozy new bed at your own pace. Yeah, we’re a little different than most other mattress stores around…

We'll greet you at the door and start off by asking a few basic questions, like:

• Do you know what kind of “feel” you like – something on the softer or firmer side, or something “in between”? (Don’t worry if you don’t know, we’re good at helping you find your comfort level.)
• Are you looking for a mattress made out of something in particular? (Like an Organic or Latex Mattress)
• Do you have any issues that need to be addressed – for example, if you’re looking for a bed with no off-gassing; or you have Arthritis or Fibromyalgia; or a bad back; or problems with motion from your partner waking you up during the night, etc.
• What is your bed like now, and what (if anything) would you like to be different about this new bed? (Other than it not causing you pain anymore, that’s a given.)
• What size mattress are you looking for?
• Do you have a budget in mind?

Try not to be put off by the budget question... We have all kinds of mattresses in all kinds of comfort levels and price points on our floor, and we’re simply trying to show you what you’re looking for. For instance, if you let us know that this mattress is for a guest room that is used once in awhile and you’re on a budget, we’ve got some great guest bedroom options at decent prices that we’re only too happy to show you.

Next, we’ll guide you around to the mattresses on our floor that we feel meet your criteria. We like to pay special attention to your initial reactions because they tell us so much. We’ll continue around the showroom until we narrow the mattresses you like down to two or three, and then help you decide between them.

We believe mattress shopping should be a fun educational experience, and you’ll learn a lot from us about mattresses, taking care of yourself, and maybe even a little on the “history of mattresses” while you’re here.